osticket

osTicket is a widely-used open source support ticket system.

Slackware 14 installation

Get source code

• cd ~
• cd workspace #eclipse

• git clone https://github.com/osTicket/osTicket-1.7

• ln -s ~/workspace/osTicket-1.7 /var/www/html/htdocs/osTicket17

Enable php5

Edit /etc/httpd/httpd.conf:

Include /etc/httpd/mod_php.conf

Enable mysql

• chmod 755 /etc/rc.d/rc.mysqld
• mysql_install_db --user=mysql
• chown -R mysql.mysql /var/lib/mysql
• /etc/rc.d/rc.mysqld start
• mysql_secure_installation
• set root password: Y
• Remove anonymous users: Y
• Disallow root login remotely? [Y/n] Y
• Remove test database and access to it? [Y/n] Y
• Reload privilege tables now? [Y/n] Y
• mysql -p

Enable host on Slackware 14

Edit /etc/hosts and add:

127.0.0.1 localhostosticket

Edit /etc/httpd/vhosts.conf and add:

<VirtualHost *:80>
 Servername localhostosticket
 DocumentRoot "/var/www/htdocs/osTicket17"
 <IfModule dir_module>
   DirectoryIndex index.php
 </IfModule> 
 <Directory "/var/www/htdocs/osTicket17">
  Require local
 </Directory>
</VirtualHost>

Access http://localhostosticket/, it should redirect to http://localhostosticket/setup/.

On Slackware full install, all the requirements appear in green. Steps:

• Click on Continue.
• cd /var/www/htdocs/osTicket17/include
• mv ost-sampleconfig.php ost-config.php
• Continue
• chmod 0666 include/ost-config.php
• Continue
• Helpdesk name: helpdesk

• Default email: helpdesk@bitarus.allowed.org

• First name: admin
• Last name: admin

• email address: helpdeskadmin@bitarus.allowed.org

• username: adminosticket
• password: ********
• Retype Password: ********
• MySQL Table Prefix: ost_
• MySQL Hostname: localhost
• MySQL Database: osticket
• MySQL Username: root
• MySQL Password: ********
• Install now
• chmod 0644 /var/www/htdocs/osTicket17/include/ost-config.php

Your osTicket URL: http://localhostosticket/

Your Staff Control Panel: http://localhostosticket/scp

Login to http://localhostosticket/scp/ with user adminosticket.

Click on Admin Panel, and change Helpdesk status to Online, then click on Save changes.

In not in a development environment, delete the setup/install director as informed in the Staff Control Panel.